I am noticing a common thread amongst our clients and the leadership teams we work with. I could be wrong, but I am going to go out on a limb and suggest there is one thing they all share, despite different industries and sizes of organizations, is learning to understand how TRUST is the foundation of the kind of relationships that inspire creativity, collaboration and commitment.

This manifests differently for each team. It could look like breakdowns in communication, or not being aligned, but at the root it is TRUST.

Trust is defined as: reliance on the integrity, strength, ability, surety, etc., of a person or thing; confidence.

And the tricky part is, most of the people we work with believe they are trustworthy. They are good people. No one is malicious or ill-willed. They want to do a good job. They work hard. They are well intentioned.

And still, a lack of trust appears to be present.

One of the key roles of a leader is to be a TRUST BUILDER. And trust building is built on ACTIONS.

When we review the 4 elements of trust building, it is important to REALLY ask oneself, how am I doing in these areas?

The 4 elements are:

1. Being Straightforward – Am I direct in what I am communicating? Is my message clear?

2. Being Open – While it sounds like the previous element, this is more about vulnerability. Am I willing to admit when I am wrong? Do I appear as if I never need help? Am I comfortable not knowing all the answers?

3. Being Accepting – Every human being wants to be accepted. As a leader, do I know how to separate the person from the task?

4. Reliability – Do I do what I promised? Do I follow through? If I can’t follow through, do I communicate in an open straightforward way?

Trust is a word that is thrown around a lot. Those words that we say and don’t really know their true meaning and impact. What it looks and feels like when we experience it.

Take a moment and visualize a team you have been a part of. One where trust was present and one where trust was not. How did it feel? What was possible? And what was the cost of not having trust?

Trust has significant economic value. When there is a lack of trust, the breakdowns are mission critical. The energy that is needed to keep pushing teams when a lack of trust is present is unsustainable and eventually demoralizing.

But, when trust is present, the speed with which teams can execute and recalibrate produces nothing but possibility.

#21stcenturyleadership #transformcorp #seeyourbrand

“Contrary to what most people believe, trust is not some soft, illusive quality that you either have or you don’t; rather, trust is a pragmatic, tangible, actionable asset that you can create.” – STEPHEN M.R. COVEY